tk999 aps Privacy Policy

Last Updated: January 2025

Policy Introduction

By using the tk999 aps platform, you agree to this privacy policy. This document has been prepared for users in Bangladesh and should be read together with our Terms and Conditions. The policies described here apply to the tk999 aps website, mobile application, and all related services.

We believe you should have full control over your personal information. The purpose of this policy is to clearly inform you — what information is collected, why it is collected, how it is used, and what steps we take to protect your information.

If you have any questions about this policy, our support team is available 24 hours a day, 7 days a week via live chat in Bengali and English.

1 Types of Information Collected

1.1 Registration and Identity Information

When creating an account, tk999 aps collects the following information:

Full name and date of birth (for age verification — all activities are for users aged 21+)
Valid email address
Mobile number
Bangladesh address
National ID card or other government-issued ID details (for KYC verification)

1.2 Financial Information

We collect payment-related information during deposit and withdrawal processes. Accepted payment methods at tk999 aps are bKash, Nagad, Rocket, and bank transfer. Full bank account numbers or card numbers are not stored on our servers — only the necessary reference information is kept after a transaction is completed.

1.3 Technical Information

Some technical information is automatically collected while using the platform, such as:

IP address and device type
Browser and operating system version
Login time and date
Which pages of the site were visited
Session duration and navigation patterns

2 Purpose of Information Use

2.1 Service Operation

The primary purpose of collected information is to keep your account running and ensure a reliable experience. This includes:

Completing account registration and identity verification
Processing deposit and withdrawal transactions
Correctly applying bonuses and VIP benefits
Resolving your issues through customer service

2.2 Security and Compliance

We analyse information to prevent fraud, illegal transactions, and multiple account registrations. In accordance with our responsible gaming guidelines, we take necessary action when unusual gaming behaviour is detected.

2.3 Service Improvement

Information is used to improve user experience, resolve technical issues on the platform, and conduct testing before introducing new games or payment features.

2.4 Communication

We use your email address and mobile number to send account-related notifications, transaction confirmations, and responses to information you have requested.

3 Information Sharing and Disclosure

3.1 Sharing with Third Parties

tk999 aps never sells or rents your personal information. However, limited information may be shared with specific third parties as required to operate the service, such as:

Payment processors — solely to complete transactions
Identity verification services — for the KYC process
Technology support providers — for server and security maintenance

All such partners are contractually required to keep information confidential and may only use it for the specified purpose.

3.2 Legal Obligations

We are legally required to provide necessary information in response to a court order, government investigation, or valid request from a law enforcement agency. In such cases, it may not be possible to notify the user in advance.

3.3 Business Transfer

If the ownership or business structure of tk999 aps changes in the future, user information may form part of that change. We will notify users in advance in such a situation.

4 Cookies and Tracking Technologies

4.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. tk999 aps uses cookies for the following reasons:

Maintaining login sessions and ensuring secure access
Remembering your preferred language and settings
Measuring website performance
Helping to detect fraudulent transactions

4.2 Managing Cookies

You have the option to disable or delete cookies from your browser settings. However, please note that disabling certain cookies may cause some platform features to stop working correctly — such as saving your login session.

5 Our Data Protection Measures

5.1 Technical Security

tk999 aps uses industry-standard security technologies to protect your information:

SSL encryption — encrypted connections for all data transfers
Firewall and intrusion detection systems
Regular security audits and updates
Limited employee access — only staff who need it can view sensitive information

5.2 Password and Account Security

Your password is stored in encrypted form — no member of our staff can view it. Choose a strong password for security and do not share it with anyone. If you notice any suspicious activity, contact our support team immediately.

5.3 In the Event of a Data Breach

If a breach of data security occurs that could affect your rights, we will notify you by email as quickly as possible and take the necessary corrective steps.

6 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, some information may be kept for a set period to meet legal and regulatory obligations.

Financial transaction records are retained for the period required by law. Once that period has passed, information is securely deleted or anonymised so that you can no longer be identified.

7 Your Rights

As a user of tk999 aps, you have the following rights regarding your own information:

Right of Access: The right to know what information we hold about you and to receive a copy of it.
Right to Rectification: The right to request correction of inaccurate or outdated information.
Right to Erasure: The right to request deletion of your information in certain circumstances — however, this may not be fully possible where legal obligations apply.
Right to Restrict Processing: The right to request that use of your information be limited in certain cases.
Right to Object: The right to object to your information being used for marketing purposes.

To exercise these rights, contact our support team via live chat or email. We will process your request within a reasonable time.

8 Protection of Minors

All activities on tk999 aps are for users aged 21 and above only. We do not knowingly collect or store any personal information from minors. Age verification is mandatory during the registration process.

If we become aware that information from a minor has been collected by mistake, we will immediately close that account and delete the associated information.

To learn more about responsible gaming practices, read our responsible gaming page — it contains detailed information on age restrictions, self-exclusion, and setting gaming limits.

9 International Data Transfers

tk999 aps primarily serves users in Bangladesh. However, for technical reasons, some information may be processed or stored on servers located in other countries. In such cases, we ensure that the relevant organisations maintain adequate data protection standards and are contractually bound to uphold confidentiality.

10 Policy Changes

tk999 aps reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you via your registered email or through a notice when you access the platform.

Continuing to use the platform after changes means you agree to the updated policy. If you object to any part of the new policy, you have the right to close your account and request deletion of your information.

For full details on the general terms of our service, visit the Terms and Conditions page.

11 Contact Us

For any questions, requests, or complaints about this privacy policy, you can reach us through:

Live Chat: 24/7 direct chat support (in Bengali and English)
Email: [email protected]

We aim to respond to email requests as quickly as possible. For urgent matters, live chat is the most effective option.

For general questions, our FAQ section already has answers to many topics.